Refund Policy

When Refunds May Be Approved

Refunds are generally limited to documented service or fulfillment issues, or to returns that have been approved under our returns policy.

• Damaged merchandise reported within 7 days of delivery.
• Incorrect or missing items caused by shipping or packing error.
• Authorized unopened returns that pass inspection after receipt.
• Order cancellations submitted before the order enters fulfillment or shipping.

How Refunds Are Issued

Approved refunds are issued back to the original payment method used for the order whenever possible.

• Once approved, refunds are typically initiated within 3 to 5 business days.
• Financial institutions may take an additional 5 to 10 business days, or longer, to post the credit.
• If a return is required before refund approval, the refund will not be completed until the returned goods are received and inspected.

Partial Refunds and Deductions

Not every approved claim results in a full-order refund. In certain cases, we may issue a partial refund or provide a replacement instead.

• Original shipping charges are generally non-refundable unless the issue was caused by our error.
• Approved discretionary returns may be reduced by restocking fees and return-related carrier costs.
• If only part of an order is affected, the refund may be limited to the impacted item or items.

Non-Refundable Situations

Refunds are generally not available for issues that cannot be verified or for product conditions that may have changed after delivery.

• Opened, reconstituted, or partially used products.
• Products that show signs of mishandling, improper storage, contamination, or altered labeling.
• Packages reported as problematic outside the stated claim windows.
• Carrier delays caused by weather, routing disruptions, holiday volume, or other conditions outside our direct control.

Lost, Stolen, and Delivered-but-Missing Packages

If a package is marked delivered but cannot be located, contact us within 7 days so we can review the shipment record and available carrier support options.

• Depending on the circumstances, we may issue a replacement, store credit, or refund after review.
• We reserve the right to deny claims where carrier records, timing, or provided documentation do not support the request.